BRISBANE'S #1 GYM EQUIPMENT STORE

Most orders are processed within 1–2 business days. Delivery times vary depending on your location and the shipping method selected at checkout. Local Queensland deliveries generally arrive within 1–3 business days, while interstate deliveries typically take 2–10 business days.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number. Tracking information is usually activated within 24 hours, allowing you to monitor your shipment's progress.

If your order arrives damaged, please contact us as soon as possible at shipping@olijoy.com.au with your order number and photos of the damage. Our team will assess the issue and assist you with a replacement, repair, or warranty claim where applicable.

Yes. We accept returns within 30 days of purchase. Customers are responsible for return shipping costs unless the return is due to a damaged, faulty, or warranty-related issue. Please ensure you keep the original packaging, as a packaging replacement cost may be deducted from your refund if it is unavailable.

No. At this time, we only ship orders within Australia. We do not currently offer international shipping.

Returns are accepted within 30 days of purchase.

The customer is responsible for return shipping costs, unless the return is due to damage, a fault, or a warranty claim — in which case OLI JOY Fitness will cover it.

Email us at shipping@olijoysports.com to file a return claim. You can also visit our Refund Policy page for more information.

Yes. Please keep the original box and packaging in case the item needs to be returned.

If the original packaging is not available, the refund amount will be reduced to cover the cost of replacement packaging.

Your warranty starts from the date of purchase from OLI JOY Fitness Australia, as shown on your invoice.

All warranty claims go directly to OLI JOY Fitness — no need to contact the manufacturer separately.

Yes. If you are located outside metropolitan areas or in a remote location, additional charges may apply for warranty service.

Parts, labour, and freight outside the warranty period will be charged at a nominal rate.

The following are excluded from warranty coverage:

• Ordinary wear and tear
• Negligence, misuse, abuse, accident, fire, or malicious damage
• Alterations or modifications made by a non-authorised technician

It is your responsibility as the purchaser to ensure the product is suited to the environment it will be used in. Always check the product description before buying.

Any product that does not specifically mention "light commercial" or "commercial" in its description is classified as a Home Use item.

Light Commercial products are suited for Hotels, Resorts, Corporate Gyms, and Personal Training studios — and can also be used at home.

Yes, you can purchase and use it in a commercial setting, but it may not be covered under warranty or liability insurance in that environment.